Recent Posts

Both Local and National

12/28/2021 (Permalink)

Our van helping in Texas Our van helped in Texas during a major disaster this past year.

What will you do when, not if, an emergency strikes?. It doesn’t matter how the disaster occurred, all that matters is can you find a local reputable restoration company that can restore your property to pre-disaster condition.

When that time comes, you’re going to be in a situation where you have to make a decision quickly to protect your property, and you will need to decide what company is going to get your business quickly and professionally handle your restoration.

Keep these points in mind when evaluating a partnership with a restoration company:

Are They Legitimate?

Keep in mind that not everyone who shows up after a disaster has the best of intentions. Unfortunately, major storms and disaster situations bring scammers to the area who may try to take advantage when you’re most at risk, deliver nothing, and then disappear.

SERVPRO has been in business for over 50 years. You don’t get that kind of longevity without satisfied customers.  These include many of the largest companies in the country.

Can They Act Fast?

When disaster strikes, there’s no time to waste. You have got to reach someone right away so resources can be mobilized and your restoration can begin. Even a small delay can lead to more damage and costs.

That’s why we’re on call 24 hours a day to respond to your emergency situation.

Do They Have Access to National Resources?

SERVPRO of Hackensack/Little Ferry is locally owned and operated, which means there’s always a team right here in Bergen County ready to act. But if major storms come and bring a surge of activity, our local franchise is supported by a full, coast-to-coast network of SERVPRO franchises.

This means when trouble hits, we’ll be coordinating with other crews and powerful tools to make sure every local homeowner in need gets the service and attention they deserve.

When you call SERVPRO, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

What makes a great team?

12/28/2021 (Permalink)

Our team! Best Dressed contestants from the combined SERVPRO of Eatontown/Long Branch and SERVPRO of Hackensack/Little Ferry teams.

What makes a great team? Many factors, of course, but having a passion for what you do, a belief that you are a part of something larger than yourself, and the comfort that you are valued and supported by those around you is critical. This week teams from SERVPRO of Hackensack/Little Ferry and SERVPRO of Eatontown/Long Branch got together for our annual holiday party hosted by owner, John Majeski. This year, technicians competed in the Best Dressed competition and had a blast cheering each other on. Having this comradery reminds me of the book FISH which talks about building morale even in the toughest of work environments and the technician’s role can be a very dirty and difficult job! Having this environment allows our teams to perform challenging work with pride and passion. Congratulations to Justice for winning this year’s contest!

Preventing Leaks in Commercial Buildings

12/28/2021 (Permalink)

SERVPRO Commercial Services SERVPRO van at an office building.

Most people pay attention to warning signs around their home in order to prevent damage but many do not take the same notice at their place of employment.  Here are some things you can do as a commercial property owner/manager/employee that may save your business significant hardship.

Understanding your facility's water system can go a long way to preventing water damage. Practice preventive maintenance with an emphasis on the most common sources for water damage:

Toilet leaks: Whether it’s a broken wax seal or a clogged toilet, these have to be repaired quickly before more damage results. The tank has many moving parts, and these can wear out over time. Proper fixture maintenance in the bathroom can save you time and aggravation in the future.  Periodically check around the toilet for signs of water.  Feel the water supply line to make sure no slow leaks exist.

Ice maker supply line: Ice maker supply lines are common sources of water leaks. If the line is damaged, replace it. If it’s loose, secure it.  Pests like mice love to chew on these hoses so do ignore signs of droppings, get an exterminator.

Foundation cracks: Foundation cracks are serious and should be repaired by a professional. They can allow water to seep into the basement which will lead to mold and significant property damage.

Poor ventilation: Proper attic/storage ventilation is important because it removes moisture from the attic that could condensate, drip, and cause mold growth.

Roots in drain lines: Older facilities have more problems with roots in the drain lines due to the types of materials that were used in construction. Septic systems utilize field lines, and they tend to attract tree roots due to the moisture in the ground.

Common drain issues: Facilities face many issues with drain systems, including slow drains, recurring clogs, a foul odor, or flooding from a backup.  What is being washed down your drains, food, waste products, tampons?  Slowing drains may be a sign of impending trouble.

Staying current on your facility maintenance is the best way to avoid a potential catastrophe!

If a water leak turns into a big problem in your business, you’ve got the best team in the industry on your side. Contact SERVPRO of Hackensack/Little Ferry today so we can get started.

Emergency Kits

12/28/2021 (Permalink)

Nor'Easter Profile The typical path of a Nor'Easter storm.

Cold weather, snow, ice, and storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO is always here to help and we want to give you tips to set up a basic emergency kit in case the unpredictable happens.

In a year filled with the unexpected, one thing that 2021 has shown us is, as the Boy Scout motto says, “Be Prepared.” Here are some basic items you should have in your Emergency Storm Kit:

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand-crank radio and an NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist diaper wipes, garbage bags, and plastic ties (for personal sanitation)
  • Pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

Also, look at www.ready.gov for more information on emergency kits! 

Certified: SERVPRO Cleaned

12/28/2021 (Permalink)

COVID Research Findings Infographic of SERVPRO Covid Research Findings

Government mandates or not, the expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses, schools, and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

We stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the pandemic continues.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.

Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using an exclusive cleaning product, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff performs. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 

Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re ready to help – 24/7– until life is back to normal in the communities we all call home.

Fast response to a fire

10/29/2021 (Permalink)

Fire damaged home A home severely damaged by a fire.

When a fire happens you expect a quick response from the fire department.  But what happens once the fire is extinguished?  The fire department does what they can to minimize damage to "exposure areas" but their responsibility ends once the fire is extinguished.  

You will need a restoration company to intervene quickly to minimize damage.  To that end, we respond as quickly as possible to be able to assist the owner in navigating the process.  This sometimes leads to an awkward situation where owners are confused about why we are there and what they should do.  I've personally had people react negatively as they perceive our quick response as a way to make a buck.  While I understand this perception, and we are a business, it is our intention to assist the owner through every step of the process in order to minimize damage, provide assurances that things will be returned to normal, and ensure that important first steps are done correctly.

If you see us at a fire scene, please understand that our mission is to assist those affected in a variety of ways and without delay.  Please help us to engage with the owner and allow us to use our expertise to be a resource to them.  Thank you!

Key First Steps in Fire Damage Remediation

10/29/2021 (Permalink)

Boarded-up window A boarded-up window.

In a prior post, I spoke about our rapid response to a fire scene and our purpose for being there, often before the fire department leaves.  Below I will touch upon some of the critical actions we take when we connect with the owner.

First, we provide assurance that we will be with them throughout the process.  This includes facilitating communication between the owner and the insurance company as well as third-party adjusters.  We use the same estimating software that is used by insurers to accurately document and detail what services are needed to reduce the possibility that claims will be questioned down the road.

Second, we look to secure the scene.  Firefighters may have removed doors and are trained to "turn windows into doorways" as a way to provide both evacuation routes and ventilate the structure.  quick board-up is needed to prevent additional damage and prevent unauthorized entry.

Third, we look to identify and remove belongings that need special attention and storage at our offsite facilities.  This may include precious items, family heirlooms, and keepsakes.

Forth, we look to immediately begin extracting water to prevent further saturation and limit mold growth.

From here a detailed remediation plan is developed with consideration for the eventual reconstruction phase of the project.  While we work with clients throughout the process, our early interventions are essential in limiting the overall cost and scope of the project.

SERVPRO Handles Commercial Jobs

10/29/2021 (Permalink)

Commercial Demolition A special containment area for commercial demolition within an operating warehouse facility.

This picture was taken at a large distribution center for a well-known company.  They could not afford to close the facility but needed to complete a messy demolition while protecting the unaffected areas.  The existing floors needed to be scraped and the concrete sanded so a new floor could be installed.  This is a very messy and dusty process that was beyond the scope of their flooring contractor. 

SERVPRO of Hackensack/Little Ferry created a special containment zone with positive pressure ventilation to prevent the dust from entering the HVAC system and being spread throughout the rest of the building. Air filtration systems were used during the demolition to clean the air within the work zone.  Once demolition was complete, the SERVPRO team cleaned all of the equipment and surfaces so that reconstruction and installation of the new floor could be completed.

Having the expertise, the right equipment, and the resources to handle a large commercial job is what makes SERVPRO of Hackensack/Little Ferry the ideal contractor for large commercial jobs.

Proper Water Remediation

10/29/2021 (Permalink)

Flood from a backed up HVAC system Significant damage caused by a backed-up HVAC system.

At SERVPRO of Hackensack/Little Ferry, our expert technician’s first job is to educate. 

When a burst pipe or leaky roof damages your property, It is time to call SERVPRO. Our technicians take the time to explain in detail all aspects of the job prior to commencing services so you understand the issues that need to be addressed and the process/methods we will use to address the damage.

  • The damage we observe 
  • The consequences of delaying or failing to “mitigate” the damage
  • The steps we expect to complete while limiting the harm and moving towards SERVPRO’s ultimate goal of making it “Like it never even happened.”

What Is Water Mitigation and Why Does SERVPRO Address It Before Other Tasks?

Water mitigation is one or more strategies to halt ongoing water damage. Because water is incredibly corrosive, prompt mitigation is essential a wide range of water cleanup issues caused by damage like basement flooding or leaking roofs from storms. Mitigation in a water-damaged home can include:

  • Shutting off water supply lines 
  • Pack-up and removal of soaked home contents
  • Use of professional-grade wet vacuums to create a dry zone around the perimeter of water in carpeting
  • Water removal services using pumps and or portable extractors
  • The use of controlled demolition to release trapped water

What comes after Mitigation?

Water mitigation moves on to remediation and water damage repairs as the moisture diminishes. The goal of “restoration” is why SERVPRO’s customers reach out initially, but grasping that mitigation is part of a more extensive process helps residents allow the phases to follow in a logical and research-based progression.

Training, honesty, and integrity, plus top-of-the-line equipment are SERVPRO of Hackensack/Little Ferry fulfills our promise to return a water-damaged home to safe and sanitary conditions.

Managing an overflowing toilet

10/29/2021 (Permalink)

Toilet paper roll yelling stop Toilet paper roll animation

We’ve all been there!  Clogged pipes, leaky faucets, and overflowing toilets are all common enough problems that you shouldn't be too surprised when happening to you. The toilet overflow presents a messy challenge for homeowners because it introduces the possibility of sewer damage. If your toilet starts running over, consider following these basic steps.

  1. Stop the water. Your first priority should be to stop the water. Most toilets have a shut-off valve at the base. Check to see if your fixture has one. If not, you can stop the water by manually manipulating the float valve in the tank. If all else fails, you can turn off your home's water and turn on the faucet at the lowest point in your home until the water stops.
  1. Get some help. Once the initial onslaught of water has been stopped, you need to call in a water restoration expert to help you assess the damage. This professional can help you figure out why the toilet started to overflow. The team will also create a sewer damage cleanup plan to help you get your bathroom back to normal.
  1. Remove the water. Leaving standing water in any part of your home is unwise. The water damage team will likely remove the water as soon as they can. This helps reduce the secondary damage, such as mold growth and material contamination, that can happen as a result of a flooded toilet.
  1. Fix the toilet. Chances are your toilet overflowed for a reason. The most common reason is a clog. Work closely with a plumber to remove the blockage from the pipes.