What our Customers say...

Water Damage Testimonials

Had my hot water heater break and flooded my 1st floor of the house. Within 24 hours, Jason Raymond and Ali Medina knocked on my door and started the process of getting rid of anything that got wet and spraying areas that needed to be cautiously checked for mold. Jason and Ali went step by step with me of everything they were doing and I couldn't be more satisfied with everything that SERVPRO has done especially Jason and Ali. Everything was explained in detail as to why or how things needed to be done. Would recommend them in a heartbeat.


After normal working hours and within 15 minutes of my initial call, Lenny had dispatched a crew to my house to clean up water damage from a broken pipe in my upstairs laundry room. Kevin and TJ were on site within the hour and were very professional and informative on what they had to do to start the restoration process. The paperwork was an easy 5 minutes on an iPad and they got to work. Great experience.

More important than the actual clean up was the way in which Kevin and the SERVPRO crew on site conducted themselves. They were professional, respectful and sensitive to the sentimental value of the contents that were damaged.

I have used SERVPRO before and would recommend them and use them for any future issues. Especially if Jason and Kevin will be the SERVPRO Professionals.

We called SERVPRO to help with water damage to a first floor and basement.  From the very first call with SERVPRO our questions were answered and the services clearly outlined.  Throughout the process of cleaning up, Kevin was sensitive to the need to throw out sentimental items and our elderly family member was treated with respect and kindness. Kevin and the crew were courteous and hard working.  They got the job done, were always available to answer questions and assist with the insurance claim.

I highly recommend their services should you be in need of recovery after damage to your home. 

SERVPRO of Hackensack/Little Ferry, in particular Kevin really did make a difficult situation manageable and were there for us throughout the process.

Had a pipe burst under my bathtub. Jason and Kevin came an cut my tub out so I could get a plumber in to fix pipe. They were both courteous, clean and could not of been more helpful.

Serve Pro saved our Christmas. We had a major water issue in our basement. I contacted Steve and he arrived within the hour. He and his partner Mark explained everything and were so kind and professional at the same time.We were lucky to find this company and recommend to anyone who has a emergency.

Staff was knowledgeable, efficient and respectful.

I could not be happier with my experience with SERVPRO. I had no idea what to do with the water damage in my basement, they walked me through everything step by step and now my basement is as good as new. I would recommend them to anyone.

I cannot say enough good things about SERVPRO of Hackensack. After a recent water damage in my home, SERVPRO responded quickly to help restore my home . The staff was extremely professional and knowledgeable. I was at complete ease as they walked me through the process. I highly recommend SERVPRO of Hackensack!

I was very comfortable with Steve and Mark working in my home.  They were very friendly and courteous.  They did a remarkable job on my water damaged basement.  I would highly recommend them which I will do to my group of friends.

After the initial call to Steve, the gentlemen were here in no time and proceeded to eliminate our water problem. They came each day to check on the drying. We couldn't have asked for more. Thank you.